Refund Policy

Last updated: March 2026

At Kalpana Tailors, our goal is simple: that you receive a product you're happy with. Because everything we make is custom and produced to order, we work on a replacement-first basis rather than refunds. This policy should be read together with our Return & Replacement Policy and Terms & Conditions.

Before You Pay

You don't pay when you place an order — we review it first and then send an invoice with a payment link. If you decide not to go ahead before paying, simply let us know: no payment is taken, so there's nothing to refund.

After Delivery

If your order arrives defective, damaged, incorrect, or with a sizing issue, we'll set it right with a replacement — just contact us within 15 days of delivery. Full details are in our Return & Replacement Policy.

Our Commitment

In the rare event that a suitable replacement isn't possible, we'll work with you directly to find a fair resolution. Where a refund is agreed, it is processed to your original payment method.

Questions?

Reach us any time via our Contact page and we'll be glad to help.