Return & Replacement Policy

Last updated: March 2026

Every order from Kalpana Tailors is custom-made for you, and we want you to be genuinely happy with it. Because each piece is produced to your specifications, we work on a replacement-first basis — if something isn't right, we'll make it right.

Our Replacement Promise

If your order arrives defective, damaged in transit, incorrect, or with a sizing issue, we'll gladly replace it. Just let us know within 15 days of delivery and we'll take care of it.

How to Request a Replacement

Reach out via our Contact page with your order number and a few clear photos of the issue. Our team will review it and arrange your replacement as quickly as possible.

What's Covered

• Manufacturing defects in the garment, print, or embroidery
• Items damaged during shipping
• Wrong item, size, or specification versus your confirmed order
• Sizing issues — we'll replace to get the fit right

A Few Things to Note

As our products are personalised and made to order, we're unable to accept change-of-mind returns. Slight, natural variations in colour, fabric, or print finish are normal in custom manufacturing and aren't considered defects. We share a proof or sample on request before production, so you can confirm everything in advance — just ask when you order.

Questions?

We're here to help — reach us any time via our Contact page. For how payment and refunds are handled, see our Refund Policy.